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When you call (855) 952-3687, have the following information ready: your exact location (street address, nearest cross street, highway exit number, or GPS coordinates), the make, model, and color of your vehicle, a brief description of the problem (won't start, flat tire, accident, locked out, ran out of gas, etc.), and your destination address if you need a tow (home, repair shop, dealership, etc.). If you're on a highway, note which direction you were traveling and any nearby mile markers or landmarks. The more specific you can be, the faster we can dispatch the right truck to your location.

For immediate roadside emergencies, calling (855) 952-3687 is always faster - you'll speak directly with a dispatcher who can send a truck within minutes. However, if you're scheduling a non-emergency tow for later in the day (vehicle transport, moving a car from storage, dealership delivery), you can submit a request using the form on this page. We monitor form submissions during business hours and will call you back to confirm details and schedule a time. For after-hours scheduled tows, we recommend calling so we can coordinate with our night dispatch team.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), cash, and insurance direct billing for covered services. If your auto insurance policy includes roadside assistance or towing coverage, let our dispatcher know when you call - we can often bill your insurance company directly so you only pay your deductible or copay. For commercial accounts, fleet services, and dealerships, we offer NET-30 billing terms with approved credit applications. Payment is due at the time of service unless you have pre-arranged billing.

Yes - Central One Towing operates 24 hours a day, 7 days a week, 365 days a year, including all major holidays. You can call (855) 952-3687 at 3 AM on Christmas morning or noon on the 4th of July and reach a live dispatcher (never a voicemail or answering service). Our overnight and weekend crews are just as experienced and professional as our daytime teams. After-hours rates are the same as daytime rates - we don't charge premium pricing for nights, weekends, or holidays.

Yes - our fleet includes specialized equipment for motorcycles (we use soft straps and wheel chocks to prevent damage), medium-duty trucks for box trucks and small RVs (up to 26 feet), and heavy-duty rotators for semi-trucks, large RVs, buses, and construction equipment. When you call, tell the dispatcher what type of vehicle you need towed and they'll send the appropriate truck. For very large or specialized vehicles (over-dimensional loads, heavy machinery), we may need to coordinate with one of our heavy-duty partners, but we'll handle all the logistics for you.

Towing rates depend on the distance, vehicle type, and service required. A typical local tow within Raleigh (under 10 miles) for a standard passenger car ranges from $75 to $125. Longer distances, larger vehicles (trucks, SUVs), and specialty equipment (flatbed for low-clearance cars, dollies for all-wheel-drive vehicles) may increase the price. Our dispatchers provide upfront quotes over the phone before we send a truck, so there are no surprises when the driver arrives. Roadside assistance services like jump starts, tire changes, lockouts, and fuel delivery are typically $50-$85 depending on the service.

That's okay - just call (855) 952-3687 and describe the situation to our dispatcher. They'll ask a few diagnostic questions to help determine the best solution. For example, if your car won't start, they'll ask if you hear any clicking (often a dead battery - we can jump start it), if the engine cranks but won't fire (may need a tow to a mechanic), or if you ran out of gas (we'll deliver fuel). Our dispatchers have years of experience and can usually tell you over the phone whether the issue can be fixed on-site or if you'll need a tow. If we arrive and can fix the problem roadside, you'll only pay for the roadside service - we won't charge you for a tow you didn't need.